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Terms and Conditions

Please note that below is outlined the website terms and conditions as pertaining to africado.com. This is the user agreement which governs your use of this website or, if relevant, one of our other distribution channels, and the purchase by you of the services and products we provide. Each Channel is owned and operated by "ATT" ("africado.com", "we", "us") however all of the products or services we provide are not supplied by us, therefore the contract for the product and/or service will be between you and that third party.

Contents

  1. General Section
    • Please take time to read these terms and conditions as it is important for both of us that you understand our contractual relationship relating to your use of the Channels. We will not allow you to purchase any products from any of the Channels unless you have confirmed that you have read these terms.
    • Our Channels operate to an agency model. This means that we act as a disclosed agent for third party suppliers, such as a tour operator, hotel or a restaurant. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily obtain the supplier's full terms and condition by emailing Customer Services with your request. Please be aware that the supplier's cancellation policy is available on our site.Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent; we have misrepresented important information or have been in breach of any other relevant law.
    • All products sold through africado.com's Channels are not an offer by africado.com to sell any product, but an invitation to you to make an offer to our suppliers. You are free to accept that offer on behalf of those suppliers or to reject it. In all cases, we may send you an email acknowledging receipt of your order. Once we have processed your order, we will send you an e-mail confirming the contract if you are purchasing from the website, from other Channels the confirmation may be different. The method of concluding a contract will be made clear on the relevant Channel.
    • Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and in most cases the address, for most suppliers in the product detail section for each product. The same information for the suppliers will be available in any confirmatory e-mail we send you. We will of course assist you with this if you wish - please email Customer Services with your query.
    • As your contract will be with a third party supplier such as a tour operator or hotel, africado.com may pass your credit card details (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.
    • Please make sure that you have read and understood the product detail section for each product you purchase. It is your responsibility to make sure you have done so.
    • You undertake to us that the details you give to us while using the Channels are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.
    • If there are any changes to the details supplied to us by you it is your responsibility to inform africado.com via an email or by contacting Customer Services as soon as possible.
    • We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.
    • Our Channels will not stop you from making impossible bookings such as two hotel bookings to two different places at the same time or a hotel booking to one place and an experience booking to another place at the same time. If you make this kind of booking and wish to cancel it, the refund and cancellation policy of our suppliers and africado.com will apply.
    • We will do our best to correct errors and omissions as quickly as possible after being notified of them. However because of the sophisticated technology that is required in operating africado.com there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on a Channel being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.
    • africado.com does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.
    • Credit card companies charge us a fee when you pay with their cards. These credit card fees may at the discretion of africado.com, be added to the cost of your purchase.
    • Please note that there are specific terms that relate to Data Protection & Privacy, Hotels, The Pebbles Project Trust as well as Travel, Use of the Site Content and Links. If there is a conflict or ambiguity between these specific terms and the general terms, the specific terms shall prevail.
  2. Terms and Conditions relating to Data Protection & Privacy

    3. Please find below our privacy policy for the africado.com website which shall be deemed to be incorporated into these terms and conditions. We are African Travel Technologies (Pty) Limited (trading as "africado.com") and our registered address is 95 Arum Road, Table View, 7441, South Africa. africado.com takes the privacy of its customers's data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of one of our distribution channels. Those distribution channels will include our website, and other channels as they evolve. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.

    1. Data Collection Sources include
      • When you purchase products/services from the site or via any of our other distribution channels.
      • When you become a subscriber.
      • When you speak to our Customer Services personnel.
      • Via explicit data capture measures, for example by entering competitions and completing surveys.
      • Via implicit data capture measures such as studying which pages you read the most and the use of cookies.

        • In any of the above cases the data we collect could be personal data.

    2. Personal Information
      • When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.
      • Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.
      • By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.
      • africado.com retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we record most of the calls you make to us.
      • We do not sell, let or trade your personal information to third parties for marketing purposes without your express consent.
      • For any of the above purposes we may send your information internationally to other countries. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as South Africa.
    3. Cookies

      4. Each website owned and operated by the "ATT" group uses cookies. Cookies are small files which are sent to your browser and stored on your computer's hard disc. If you have registered with africado.com, then your computer will store an identifying code in the cookie which means you do not need to type in your email address each time you return to the site. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose. There are 3 types of cookies namely:

      • Session cookies: These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us and this cookie just reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.
      • Permanent cookies: These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance if you were looking at hotels in Cape Town last time you were on the site and we have a great hotel deal we may use this cookie to recognise you and show you our great deal. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.
      • Third Party Cookies: You may have noticed that we carry advertising from third parties on our site. Occasionally they may send you a cookie. We have no control over these.

      Although you cannot block "session" cookies as they are required for our site to function correctly you can configure your internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the internet browser you use and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer's website where you should be able to receive all the information you need.

    4. Third Party Advertising

      5. The advertisements appearing on this web site are delivered to you, on our behalf, by our Web advertising partner. Information about your visit to this site, such as number of times you have viewed an advertisements and your location and browsing history (but not your name, address, or any other personal information), is used to serve advertisements.

    5. Data

      6. In South Africa we operate in accordance with applicable data protection legislation.

    6. Consent

      7. By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by africado.com in the manner set out in this Privacy Policy. Some information and e-mails sent to africado.com may be used as testimonials but no e-mail address or contact details will be displayed.

    7. Opt-Out Policy

      8. africado.com Newsletter subscribers have the option to opt-out of receiving further information from us.

    8. Change/Modify Details

      9. To change any personal details that africado.com holds, please refer to our "My Account" pages available on our web site.

    9. Contact

      10. If you have any questions or concerns about the information we hold about you, you can also contact us.

    10. Choice of Law

      11. This Website is controlled, operated and administered by African Travel Technologies (Proprietary) Limited from its offices as set out below within the Republic of South Africa. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and you hereby consent to the jurisdiction of the Cape Provisional Division of the High Court of South Africa in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between African Travel Technologies (Proprietary) Limited and you with regard to the use of the content and this Website.

  3. Terms and Conditions relating to Hotels
    • Photo identification of the person whose name is on the booking must be provided when checking in.
    • In the event that you would like to cancel or amend your hotel booking, the hotel's cancellation policy will be available on your confirmation email or as stated at the time of booking. If the cancellation policy is not displayed within your confirmation email and you wish to cancel your reservation, it is your responsibility to notify africado.com verbally using our call centre.
    • africado.com applies an administration charge fee of 5% of total transaction value for any modifications, changes or cancellations to your reservation. This will be regardless of the price of your reservation. Any booking fees or credit card charges are non-refundable. In addition to the africado.com charges, most hotels may also have a penalty or cancellation fee for any changes or cancellations to reservations. This can be calculated from the date of amendment / cancellation to the date of arrival, alternatively one set fee. Customer Services will advise you of the fee if you decide to proceed with the changes.
    • All hotel discounts advertised are based on the discounts from the full "rack rate" including VAT and are correct at the time the offers are first advertised on any Channel. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.
    • "Rack rate" is the rate published by a hotel which is the maximum it will charge for any room.
    • Prices stated are on a per room, per person per night basis and include VAT unless otherwise stated.
    • Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.
    • Unless otherwise stated, breakfast, lunch and dinner are not included.
    • Star ratings may differ according to the country where the hotel is located and are out of the control of africado.com. Please note that all ratings shown on the website are africado.com ratings and not official ratings. Therefore africado.com cannot be held responsible for any misconceptions relating to star ratings.
    • Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.
    • In the unlikely event of the supplier cancelling or amending your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should the supplier be unable to fulfil your hotel reservation, you will have the choice of accepting an offered alternative or cancelling your reservation with a full refund of all monies paid. In cases where the supplier is unable to provide an alternative, we reserve the right to cancel your reservation with a full refund.
  4. Terms and Conditions relating to The Pebbles Project Trust

    5. africado.com offers a service to make charitable donations to The Pebbles Project Trust. africado.com acts as an agent and the contract is between you and The Pebbles Project Trust and is therefore subject to their terms and conditions which are detailed below. Please make sure that you read them carefully before making a charitable donation on africado.com to The Pebbles Project Trust.

    The Pebbles Project Trust is a Non-Profit Organisation (Registration Number 049-950-NPO), a Public Benefit Organisation (Registration Number 930017224) and a Registered Educational Trust (Registration Number IT4088/2004). Their postal address is P O Box 256, Somerset Mall, Somerset West, 7137.

    Any order placed by you for The Pebbles Project Trust on the africado.com web site shall be deemed to be an offer by you to purchase a voucher from africado.com in order to make a donation to The Pebbles Project Trust. africado.com is free to accept that order on behalf of The Pebbles Project Trust and will do so by sending you a confirmation email, confirming your purchase of a voucher and concluding your contract with The Pebbles Project Trust.

    africado.com transfers these donations to The Pebbles Project Trust every quarter including all interest accrued, without charging any administration fee. As each donation by you incurs a banking fee which is paid by africado.com, the donation to The Pebbles Project Trust transferred to their bank account is less this fee.

  5. Miscellaneous
    1. Travel
      • Any visa, passport and innoculations requirements are your responsibility and failure to obtain the relevant documentation and innoculations is not the responsibility of africado.com or the vendor of the products or services.
      • All hotel discounts advertised are based on discount from the full rack rate including VAT and are correct at the time the offers are first advertised on the website.
      • Prices are advertised on a per room per person per night basis and include VAT unless otherwise stated.
      • You will be charged in the local currency by the hotel. Currency fluctuations may occur at the customer's own expense.
    2. Use of the Site Content

      3. The copyright of this website belongs to africado.com. All other intellectual property rights are reserved. This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website. You may only download to your personal computer for viewing purposes and print out pages from this website for your personal use.

    3. Links
    4. General
      • You accept financial responsibility for all transactions made under your name or account.
      • In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction.
      • You must make sure that all the information you provide to us is true and accurate.
      • You must not use the website for speculative, false or fraudulent bookings.
  6. Contact Details

    7. Should you need to contact African Travel Technologies (Proprietary) Limited for purposes related to these Terms and Conditions, please contact us as follows:

    Telephone: +27 82 396 0537
    Fax: +27 86 545 4042

    Email: support

    Post:
    African Travel Technologies
    Terms and Conditions
    P O Box 55068
    Sunset Beach
    South Africa
    7435